Frequently Asked Questions

Professional carpet cleaning is vital because it effectively removes dirt, allergens, germs, and mites from your carpets. For the health and safety of you and your family, it’s recommended to have your carpets professionally cleaned at least once a year.

Absolutely, all our services come with the Austech Guarantee. If you’re not completely satisfied with our work, we’ll happily re-clean until you are satisfied, or we’ll provide a full refund. Your satisfaction is our priority.

Carpet steam cleaning, also known as hot water extraction, involves the use of hot water and specialised shampoo to clean the carpet. It’s a widely used and effective method for tackling stubborn stains and dirt. The process works by spraying a pre-treatment solution to loosen dirt, followed by hot water extraction to remove the suspended dirt, leaving your carpet clean and refreshed.

Yes, every Austech technician is covered by our $10,000,000.00 public liability insurance policy.

Carpet cleaning typically takes one to two hours to complete, with a specific duration depending on the size of your rooms and home.

We do assist in moving sofas, tables, and chairs to make the cleaning process more convenient for you. However, we do not move larger items like beds, wardrobes, china cabinets, pianos, or electronics. It’s important to remove any breakable items from the carpet before our service.

We strive to eliminate every stain from your carpet to the best of our abilities. However, complete stain removal may not always be achievable. If a stain has deeply penetrated the fabric over an extended period, it’s more likely to become permanent. This is why regular carpet cleaning is essential to maintain its appearance and minimize the chances of stubborn stains becoming permanent.

 

You can walk on the carpet right after cleaning with clean feet or indoor shoes. However, we recommend limiting activities on the carpet to foot traffic only until it is completely dry, which typically takes around 2-3 hours. This ensures the best results and prevents any potential issues.

While the terms “rug” and “carpet” are often used interchangeably, there is a key difference. A rug is a floor covering that doesn’t extend across the entire room and isn’t affixed to the floor. On the other hand, a carpet refers to wall-to-wall flooring that covers the entire room and is secured in place using tacking strips and glue to prevent it from shifting or becoming a tripping hazard.

Absolutely, we offer specialized mattress stain removal services. Our skilled technicians are well-trained to handle mattress stains efficiently. No need to stress if your mattresses have become discoloured; we have the perfect solution for you. Just reach out to us, and we’ll ensure your mattresses look as good as new!